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FAQ

How long is the shipping time?

It takes approximately 15 to 30 days for shipping.

How do I return?

You can contact us at support@intothemug.com within 30 days.

How can I check the coupons?

Please check your email. If you don't see them, please check your promotions or spam folder.

Is the width size the top or the bottom?

The longer one of the top or the bottom.

Are the small spots or tiny holes on the product defects?

Due to the nature of the manufacturing process, small spots or tiny holes may appear on ceramic products. These are natural characteristics and not defects.